Should an error occur when launching the IRISXtract License Service Windows Service, the underlying cause may be a change made to the system hardware. In this case, the service from the installation directory C:\Program Files (x86)\Docutec\LicenseService\LicenseService (the path may differ if the service was installed in a different directory) must be manually executed.

When executing the LicenseDervice.exe, you will be requested to transmit a hardware key and the user name to I.R.I.S. The e-mail address is: Register-DE@iriscorporate.com. You will receive an e-mail response in which the required key is specified. Use this key to register the service.

After enabling the hardware, activate the system again. For more information, see Activating the IRIS license.